If you have received an incorrect or faulty product, please contact us so that we can make it right.


We offer a refund for change of mind purchases, if a refund is requested within 7 days of receipt of goods. Product must be unused and returned in original packaging and brand new condition.


The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Triple Star Fencing Supplies Pty Ltd. 


All claims are individually assessed and approved returns are credited back to the original method of payment. All approved returns are firstly refunded and then a new order is created. The amount refunded for returned goods will be less the original shipping cost. Some items may incur a restocking fee, please contact us for more detail on this.


All claims must be made within 7 days of receipt of goods.